Lovol's overseas service was upgraded again, and the construction of Kazakhstan parts center was completed
Recently, good news came from the Kazakh market that the basic construction of Lovol parts center has been completed, which marks that Lovol's strength in the market has reached a new level.At the end of 2018, Lovol officially entered the Kazakhstan market. As the company's strategic market, Lovol has exported nearly 500 tractors so far, with a good market prospect. In order to further enhance the competitiveness of Lovol brand in the regional market, this year, Lovol overseas marketing department held in-depth talks with local dealers to jointly discuss matters related to the development of Kazakhstan market, and reached a strategic cooperation agreement with them in the first quarter, planning to build a local parts center and a secondary parts network.
Through the joint efforts of both parties, at present, the basic construction of Kazakhstan parts center has been completed. The regional parts center has a total reserve of parts worth 1million US dollars. The secondary network can cover all regions, and the satisfaction rate of parts reaches more than 90%. In addition, for other temporary parts, Lovol takes the form of emergency order for shipment, which is completed within 2 days from the time of placing the order to the time of shipment, effectively ensuring the after-sales service demand of the market and greatly improving the satisfaction of users.
It is understood that the operation of accessories in the regional market has been managed by it means. Local dealers submit orders for accessories through the company's CRM system, and Lovol overseas service engineers provide training guidance to dealers through online means. At present, the whole machine maintenance, parts query, product maintenance and other guidance work can be operated online. In the future, the company will continue to serve local customers with reliable products and intelligent professional services, and help the rapid social and economic development of Kazakhstan.