Wholeheartedly protect food security for you. Weichai Lovol three summer cross regional service team set out to fight

At present, the three summer wheat harvest operation is gradually advancing from south to north, and a picture of the "abundance" of the three summer wheat harvest is slowly unfolding. On the morning of May 20, a "special" service expedition was held in the park of Weichai Lovol customer service center. Weichai Lovol sounded the horn of three summer cross regional service in the form of online cloud service live broadcast.

Witnessed by 100000 + fans in the live broadcast room, the service team members of Weichai Lovol bravely went retrograde and set foot on the road of three summer service together with service vehicles and mobile vehicles with spare parts loaded with reserved materials.

Lead the agricultural machinery industry to serve a new direction. After the strategic reorganization, Weichai Lovol fully introduced the service concept of "speaking, doing and being more considerate" of Weichai group. At the same time, the connotation of the service brand of "wholeheartedly for you" was upgraded again, and "wisdom for you" was added on the basis of "full-time for you, professional for you and efficient for you". The service brand image and connotation are comprehensively renewed.

In order to cope with the epidemic and other uncertain factors and ensure the smooth progress of the "three summer" agricultural machinery operation, Weichai Lovol timely formulated the three summer service guarantee scheme, coordinated the dispatching of service resources and continued to increase the service guarantee forces at all levels.

This year, Weichai Lovol has adopted the matrix cross management of "three vertical, one horizontal and one area" to form a "30" service army. Relying on the national 2000 service parts network, it has invested 50 star maintenance centers, more than 2200 service vehicles and 4500 service team members to reserve 300 million yuan of parts resources; At the same time, for cross regional operation operators, 159 temporary warehouses, 15 parts sub center warehouses, more than 1100 parts delivery points have been established along the cross regional line, and 30 service through trains have been added to meet the rapid allocation and distribution of cross regional parts in Sanxia, so as to realize the comprehensive guarantee of "where customers go, services follow".
During the three summer holidays, Weichai and Lovol further strengthened service coordination and formed complementary resource advantages. They successively issued the "eight major" service commitments of crawler products and the "six major" service commitments of Weichai engine and Lovol Ceres wheat machine, so as to further enable and upgrade the terminal service capacity and truly think about and worry about the needs of customers.

Every minute counts. During the three summer holidays, in addition to the investment in perfect service resources, Weichai Lovol continued to increase the upgrading of intelligent service platform: set up a large screen of information center to present big data such as the distribution and operation of intelligent agricultural machinery and equipment throughout the country in real time; The backstage personnel make use of the Zhilian cloud service platform to reasonably reserve service resources and vulnerable parts according to the cross regional agricultural machinery distribution, reasonably dispatch parts vehicles according to the summer harvest progress, track the cross regional operation team and provide on-site services in time; Equipped with 102 call seats and 20 expert seats, it provides 8 accurate service support such as information consultation, dispatch and rescue, remote diagnosis and big data analysis to meet the diversified needs of different customers.

It is reported that the Ministry of health will continue to provide all-round information on the cross summer operation of agricultural machinery and spare parts in Weiwo, and will continue to provide timely information on the supply and demand of agricultural machinery in the three summer operation areas and leiwo.
The three summer wheat harvest is about to enter a critical period. As a leading enterprise in the domestic industry, Weichai Lovol will be based on its service advantages, comprehensively ensure the smooth progress of customers' cross regional operations, play a demonstration and leading role in stabilizing national food security, and help achieve high summer grain yield.