Foton Lovol engineering machinery warm-up service online
Ordinary Lovol people have warm service. They can always rush to the front line of maintenance and compete against equipment failures. They are not afraid of dirt, hardship and fatigue, and use their own practical actions to protect customers' equipment.Ten years of adherence, only for user satisfaction
The morning dew and the morning smoke rise, and the sunset lights go out. Since joining Lovol engineering machinery ten years ago, service manager Zhang Xingliang has been ready to dedicate himself to customers.
Recently, the owner of a mine in Yunnan called for emergency repair at 8:00 pm. The vehicle was in danger and fell into the middle of the river. It needs immediate rescue! After receiving the customer service demand, Zhang Xingliang realized the seriousness of the problem. If he didn't pull out the vehicle as soon as possible, the whole vehicle would be flooded! On the one hand, he instructed the customer to rescue first, and on the other hand, he immediately organized service personnel to drive 400 kilometers to the customer's construction site overnight. At 2:00 a.m., Zhang Xingliang's service team arrived at the customer's construction site, and immediately started the comprehensive drainage treatment of the equipment without any delay. After 4 hours of maintenance and troubleshooting, the equipment was able to be constructed normally. The customer finally put down his suspense. Zhang Xingliang's originally tense face finally showed a smile. Unknowingly, it was already bright. The customer held Zhang Xingliang's hands tightly and kept saying, "your service is so timely. Thank you very much!"
In the past ten years, he led the service team to always focus on customers and diligently complete every service and maintenance task. "As long as the customer needs, we will always be the first to rush ahead."
As service engineers who always run in the front line, Lovol service personnel have always adhered to the service concept of "serving you wholeheartedly", and guarded the brand reputation and the sincere original intention of Lovol service with their own practical actions.
At 2:00 a.m., in Lianyungang, Jiangsu Province, master Huang, who was still sleeping, was awakened by the ringing of the telephone and picked up the phone. In the phone was the urgent voice of boss liang of a construction site: "master Huang, my excavator has failed to rotate and can only be stopped for the time being. Is it convenient for you to come here now?" Master Huang didn't hesitate to delay the customer's shutdown. He asked several key fault information and drove several kilometers to the customer's site overnight.
After arriving at the site, master Huang immediately carried out professional inspection on the failure of the excavator. After determining the failure, he immediately cleaned and repaired the failure point. Then, the excavator returned to normal work, and intensive work was carried out on the construction site. "When asked about the experience of many years of service, master Huang raised a smiling face and said:" as long as the customer needs, we must appear immediately, and can not delay the customer's business. " Master Huang's understatement reveals a full sense of responsibility.
On the same day, at the construction site of more than ten meters underground in Nanjing, Jiangsu Province, master Heng of Lovol engineering machinery service was inspecting the bucket rod oil cylinder of the excavator. The muddy ground and wet working environment made the maintenance more difficult. However, master Heng did not have any complaints, and he still completed the maintenance work efficiently even though the difficulty was doubled.
The person in charge of the construction site was very surprised at the efficiency of master Heng's maintenance under such an environment: "Lovol's service is really fast and good, and I have identified us!"
Over the years, Lovol engineering machinery service has been committed to providing time limited, on-site, accurate and value-added services to every customer with high enthusiasm and strong professional quality. In the future, we will continue to adhere to the service concept of "customer-centric" and guarantee the efficiency and practical value of the sold equipment with the "one-stop" service feature.
