Further Expedition to Weichai Lovol, Full Launch of Summer Service

The wind blows and the wheat waves surge, and it's three summers again. On May 18th, at the 2023 Weichai Lovol Sanxia Service Expedition and Lovol Gushen Gansu User Batch Delivery Ceremony, accompanied by the departure order, a mechanical dragon composed of Lovol Gushen harvesters and the "Lovol Sanxia Service Aircraft Carrier Formation" once again embarked on the path of abundant harvest and rushed to Sanxia production sites across the country.

Watching the Great Power Fengjing with the "Thirty" Character Legion Leading the Way and Embarking Again
Focusing on the main responsibility and business, bravely shouldering the heavy responsibility of grain security, innovating a new model of mutual promotion and progress between party building and agricultural machinery services. This year, the Weichai Lovol Party Committee specially established the Three Summer Service Leading Group, established four "Three Verticals and One Horizon" temporary party branches, four party member assault teams, and eight youth assault teams, organized leading cadres, party member backbone employees to go deep into the service front line, and vowed to win this battle, which is related to harvest, cultivation The key to management is the battle of seizing agricultural time.

Since the establishment of "Cross regional Services for Chinese Agricultural Machinery", the Weichai Lovol service brand has undergone several renovations over the past 20 years, continuously leading the trend of agricultural services. In 2023, Weichai Lewo Smart Agriculture Company will continue to increase investment and upgrade its service resources, deeply implement the three vertical and one horizontal "30" service model, and create a "new aircraft carrier" for agricultural machinery service guarantee.
Upgrade the service management system again. Relying on the "Thirty Character Army" five level command system, precise control of personnel, accessories, vehicles and other resources, achieving efficient collaboration; Strengthen the implementation of responsibilities, improve the standard system, and promote the standardization of service management; Carry out special management for key users, new heavy products, and key regions to improve service accuracy.
Increase the investment of service resources. This year, Weichai Lovol Smart Agriculture has invested over 3000 service personnel, over 1000 service vehicles, and 300 million yuan in spare parts resource reserves, establishing a full-time and comprehensive service guarantee system, achieving efficient services with 15 minute response, 4 hour arrival, and 24 hour closed-loop. For cross regional operations, Weichai Lovol has established a rapid replenishment column for accessories, equipped with over a hundred vehicles, and quickly delivered and allocated accessories, achieving a service guarantee of "where customers go, service follows", and fully ensuring the return of summer grain particles to the warehouse.

Technology empowers the comprehensive escort of the "Smart Three Summers"
At Weichai Lovol Customer Service Center, a "smart cloud brain" large screen is particularly eye-catching, displaying real-time data on the distribution and operation of intelligent agricultural machinery across the country. After analyzing the big data of the Zhilian Cloud Service Platform, service personnel can quickly reserve service resources and vulnerable parts based on the data, achieving synchronous follow-up between accessory vehicles and work vehicles.
At the same time, Weichai Lovol Call Center is equipped with 102 call agents and 20 expert agents, providing 8 precise service support such as information consultation, dispatch rescue, remote diagnosis, and big data analysis, meeting the diverse needs of different customers.

In addition, Weichai Lovol Smart Agriculture continues to leverage its advantages in various fields such as informatization and intelligence, and cooperates with the Ministry of Agriculture and Rural Affairs to open the "National Three Summer Agricultural Machinery Cross regional Operation Information Service Platform", providing information including operation supply and demand, health and epidemic prevention, weather forecast, technical guidance, maintenance accessories, traffic conditions, and other information for national operators. Through timely information services, it provides comprehensive support for cross regional operations.
Following the pace of the Thirty Character Army's expedition, the Weichai Lovol Intelligent Agriculture Sanxia Service "aircraft carrier" has set sail completely new. In the tumultuous and bustling scenery of the three summers in various regions, the turbulent energy of Weichai Lovol's three summers service in the fields will continue to be transformed into the joy of returning summer grain particles to the warehouse.