More than 16000 km of service guard

"I like to deal with users. I can help them solve problems, and I will feel comfortable and have a sense of achievement."

On May 29, when he saw langweibo, he had just arrived from Xiangyang, Hubei Province to Fuyang, Anhui Province, and his black and red face showed the true colors of an agricultural machinery service personnel. Langweibo, 43, is a customer service engineer in Weichai Lovol. He has been engaged in market service for 23 years. It is normal for him to follow the route of the wheat harvest army and do a good job of service support all the way. The journey of more than one month of the summer wheat harvest every year is more than 16000 kilometers.

When the reporter talked with langweibo about wheat harvest service, he told the reporter about an experience of wheat harvest front-line service. One morning, he received a call from a cross regional user for help. The user said that the machine stopped working and made a strange noise. It was suspected that some parts had fallen inside the machine. The tone was obviously angry.

It was the morning of the day, and it was the golden time for wheat harvest work. No minute or second could be delayed. Langweibo and his party immediately set out to the user's location and carefully inspected the machine. After feeling through the vine and peeling the cocoons layer by layer, they found that a steel bar about half a meter long and 2 cm thick scattered in the wheat field was sucked into the inside of the machine and entangled with relevant parts, twisted into "fried dough twist". According to the normal working mode, the vehicle should be towed to the maintenance point for maintenance, but considering the actual situation, he decided to repair it here! Because it was inside the machine, the staff needed to climb into a box that was more than two meters long, more than one meter wide and about half a meter high from the bottom of the car. Langweibo, who was thin, was the "best candidate".
Without any hesitation, he immediately began to cut the steel bar. He stooped down and drilled in, half lying down, holding a cutting machine. At that time, it was around 12 noon, and the temperature outside was close to 40 degrees. In this "big iron box", the temperature was unbearable. At the same time, the sparks from cutting steel bars are unavoidable. He has to go out for a rest every 40 to 50 minutes. After three such breaks, he finally repaired the machine with the spark burn marks on his neck and arms. The user was too excited to say anything. He held his hand for a long time and refused to let go.

Langweibo said that in fact, these jobs are normal. In the summer harvest season, at about 5 a.m. every day, their work will usher in a small peak, because at this time, the machine operators will get up early to check the machine, get some oil, tighten the belt, etc. at this time, there will be some small problems and ask for help. The peak time is from 10 p.m. to 3 a.m., and the time requirements are usually tight, so as not to delay the next harvest operation.

"I am also a farmer. Users are basically farmers. I understand them. They are really not easy." Langweibo said that in the early years, due to the limitation of the efficiency of machine operation, many machine operators did not care about food and even water when they were working. They had to figure out how to go to the toilet. With the emergence of Lovol's new harvester, the harvester efficiency has been greatly improved, the grain loss rate has been reduced by more than twice as much as before, and the human-computer interaction environment is much more comfortable, so we don't have to work so hard.

Having been away for years, langweibo felt guilty about his family. "Now I'm so busy that I have to make a phone call at home, that is, I just hang up after a word or two. I haven't called for a week." He said that he went on a business trip three days after the child was born, and spent an average of fourorfive days at home each month for a year. "I don't spend much time at home. I don't even have a close relationship with my children." Langweibo's eyes flashed a little lonely, "but I think it's worth serving customers well and collecting more grain for the country. After all, I'm also an old Party member with more than 20 years of party experience." At this point, langweibo's eyes became proud, and the party emblem on his chest was especially shining.

In Weichai Lovol, there are many service personnel like langweibo. During the wheat harvest, they are serving the vast number of pilots on the land of the motherland along the "30 shaped" service route, so that the pilots can rest assured and the wheat grains can be stored in the warehouse